Frequently Asked Questions

In over 90% of the cases of higher than normal usage, the cause is a leaky toilet.  Toilets can pass a tremendous amount of water straight into the sewer, which is why you may not see any evidence of a leak.

If payment is not made, you will receive a Past Due notice ten (10) days beyond the billing due date.  Subsequently, you will receive a Posting Notice ten (10) days before payment in a timely fashion, you should call Customer Service at (215) 675-3301 ext. 204 to make payment arrangements and avoid possible service interruptions.

Call the Customer Service Department at (215) 675-3301 ext. 204.

To determine your options, you should call the Customer Service Department at (215) 675-3301 ext. 204.

If you believe your bill is incorrect, you may call our Customer Service Department at (215) 675-3301 ext 204 to speak to a Customer Service Associate.

Bills can be paid at the our office which is located at 415 Gibson Ave., Warminster, PA 18974

Water meters are positive displacement devices.  They cannot register usage unless water under pressure flows through them.  Water meters fail by slowing down and eventually stopping.  If you feel your meter is malfunctioning, it can be flow-tested for accuracy by written request.  The current fee is $25.00 plus $100.00 meter installation fee, but can vary based on meter size.  If the meter should fail the flow-test, a new meter will be installed at no expense to the customer, and the $125.00 will be refunded.  If, however, the meter tests out to be accurate, the $125.00 fee will stand.

Typically services will not be disconnected; however, a final inspection and reading of the meter must be scheduled.  You can accomplish this by calling our Customer Service Department at (215) 675-3301 ext. 204 to schedule and appointment.  A WMA representative will meet you, or your agent, at your property at the scheduled time.  The final bill will be calculated and sent to the title company for settlement.

You will need to call our Customer Service Department at (215) 675-3301 ext. 204 to speak to a Customer Service Associate.  The representative will advise you of the amount due, including any penalty or posting fees.  Once payment is received, your service will be restored.  There is a servie restoration fee of $40.00 if water is turned on by 3:30 p.m.  After 3:30 p.m., an after hours fee of $175.00 will be assessed to your account.

If payment is not made, you will receive a Past Due notice ten (10) days beyond the billing due date.  Subsequently, you will receive a Posting Notice ten (10) days before payment in a timely fashion, you should call Customer Service at (215) 675-3301 ext. 204 to make payment arrangements and avoid possible service interruptions.

Although the minerals in drinking water are beneficial to good health, the aesthetic effects cause by hardness are the most common reasons to soften water.  The typical equipment used for this purpose is the ion exchange softener.  Softening is accomplished with synthetic resin media by exchanging ions of calcium and magnesium that attribute to hardness with ions of sodium.  Although this method of softening produces water with zero hardness, it is important to understand the limitations of the process.

  • Ion exchange softeners increase the sodium content of the treated water and may be potentially harmful to persons that are on sodium restricted diets or are just health conscious. People should limit or restrict the amount of softened water they consume for food preparation.
  • The softening process removes the chlorine residual from the water and may accelerate bacteria growth within the plumbing system.
  • The disposal of spent brine solution and rinse water from softener regeneration is becoming a major problem and can impact wastewater treatment facilities and septic systems.  Softener byproducts are corrosive to material they contact and possess varying toxic levels in relationship with the environment.

Water is referred to as the "universal solvent" because, over the course of time, water will dissove or erode almost any material that it is in contact with.  It is this natural occurance that attributes to the hardness of water.

Water hardess is normally referred to as a measure of the soap or detergent consuming power of water.  Technically, hard water is water having a high concentration of calcium and magnesium ions.  These, along with other minerals, are commonly present in all natural water.

When water that contains any degree of hardness evaporates or is heated in typical household water heating equipment, it can leave residual mineral deposits.  In the water industry hardness is expressed in terms of milligrams per liter (mg/l).  In the water treatment business, however, hardness is most often expressed in terms of grains per gallon (gr/gal).  The conversion factors is 17.1 mg/l equal 1gr/gal of hardness.

The table below describes the various textbook levels of hardness and their classifications:

Description Hardness (mg/l) Hardness (gr/gal)
Extremely Soft 0-45 0-2.6
Soft 46-90 2.6-5.2
Moderately Hard 91-130 5.2-7
Hard 131-170 7.6-9.9
Very Hard 171-250 10.0-14.6
Excessively Hard over 250 over 15

As water seeps through the ground (or percolates) to reach the aquifers, it is filtered and purified through the many layers of earth at the same time, water may dissolve and retain the naturally occuring minerals it comes in contact with.  This is why ground water (or well water) does not usually need to be treated or filtered.  Higher levels of dissolved solids, constant cool temperatures, and low levels of dissolved oxygen characterize ground water.  However, ground water may contain an abundance of the minerals that contribute to hardness.

Water that comes from streams, rivers and lakes is exactly the opposite. Surface water accumulates mainly as a result of direct rain or snow.  It does not percolate through the ground and does not pick up the elevated levels of dissolved minerals that attributte to water hardness.  For the most part, surface water is referred to as "naturally soft", although is is not mineral free.  In general, turbidity, suspended solids, rapid temperature fluctuations, and high levels of dissolved oxygen characterize surface water.

Water hardness is a measure of the mineral content of water.  "Hard" water takes more soap to create lather than "soft" water

The state and federal government madate disinfecting.  Chlorine is a disinfectant use to remove any harmful bacteria from the drinking water and to ensure safe water throughout the distribution system.

No.  While traces of flourides may be indigenous to ground water, WMA does not deem it feasible, or cost effective, to flouridate as only 10% of our output is used for human consumption.  If you have concerns, you should contact your dentist or healthcare provider.

Heat the water until bubbles come from the bottom of the pot to the top. Once the water reaches a rolling boil, let it boil for 1 minute. Turn off the heat source and let the water cool. Pour the water into a clean container with a cover for storage.


Contact WMA Customer Service to request a cancellation form notifying us that you wish to discontinue ACH payments.  Please note that all names on the bank account will need to sign the cancellation request.  Once your bank and WMA have cancelled the payment option, the automatic payment will not be withdrawn from your account.  You should begin payment by cash or check at this time.

You will need to fill out a new ACH application so we have your updated information.

Please be aware that you will need to have the money in your account the day the withdrawl is made.  If there are not sufficient funds, your account will be considered delinquent and penalties will apply.

Yes. You will still receive a bill detailing your water usage, amount due and the amount that will be deducted.  Please keep in mind that this amount will vary for each bill based on your water usage.

Your bank account will be drafted the day prior to the Due Date that is printed on the top portion of your WMA bill.  The bottom portion of your bill will display the draft due date as well as the amount to be drafted.

WMA does not charge for this service.  It's free!

You avoid late fees, postage, checks, mailing or having to pay in person, and credit/debit card processing fees.  It's all electronic; all you do is maintain a sufficient bank account balance.

The Automatic Clearing House (ACH) Program is a convenient way to pay your water bill at no extra cost to you.  We automaticaly draft (debit) the amount of your bill from your bank account.