Frequently Asked Questions

In over 90% of the cases of higher than normal usage, the cause is a leaky toilet.  Toilets can pass a tremendous amount of water straight into the sewer, which is why you may not see any evidence of a leak.

Call the Customer Service Department at (215) 675-3301.

To determine your options, you should call the Customer Service Department at (215) 675-3301

If you believe your bill is incorrect, you may call our Customer Service Department at (215) 675-3301 ext 203 to speak to a Customer Service Associate.

Bills can be paid at the our office which is located at 415 Gibson Ave., Warminster, PA 18974

Water meters are positive displacement devices.  They cannot register usage unless water under pressure flows through them. If you feel your meter is malfunctioning, it can be flow-tested for accuracy by written request.  The current fee is $25.00 plus $100.00 meter installation fee, but can vary based on meter size.  If the meter should fail the flow-test, a new meter will be installed at no expense to the customer, and the $125.00 will be refunded. If, however, the meter tests out to be accurate, the $125.00 fee will stand.

Please fill out the cerification request form below. Once form is received, a final inspection must be scheduled; please call Customer Service Department at (215) 675-3301 to schedule an appointment.  A WMA representative will meet you, or your agent, at your property at the scheduled time.  The final bill will be calculated and sent to the title company for settlement. 

Click HERE for Certification Request Form

You will need to call our Customer Service Department at (215) 675-3301 ext. 203 to speak to a Customer Service Associate.  The representative will advise you of the amount due, including any penalty or posting fees.  Once payment is received, your service will be restored.  There is a service restoration fee of $40.00 if water is turned on by 3:30 p.m.  After 3:30 p.m., an after hours fee of $175.00 will be assessed to your account.

Although the minerals in drinking water are beneficial to good health, the aesthetic effects cause by hardness are the most common reasons to soften water.  The typical equipment used for this purpose is the ion exchange softener.  Softening is accomplished with synthetic resin media by exchanging ions of calcium and magnesium that attribute to hardness with ions of sodium.  Although this method of softening produces water with zero hardness, it is important to understand the limitations of the process.

  • Ion exchange softeners increase the sodium content of the treated water and may be potentially harmful to persons that are on sodium restricted diets or are just health conscious. People should limit or restrict the amount of softened water they consume for food preparation.
  • The softening process removes the chlorine residual from the water and may accelerate bacteria growth within the plumbing system.
  • The disposal of spent brine solution and rinse water from softener regeneration is becoming a major problem and can impact wastewater treatment facilities and septic systems.  Softener byproducts are corrosive to material they contact and possess varying toxic levels in relationship with the environment.

Water hardness is a measure of the mineral content of water.  "Hard" water takes more soap to create lather than "soft" water

The state and federal government madate disinfecting.  Chlorine is a disinfectant used to remove any harmful bacteria from the drinking water and to ensure safe water throughout the distribution system.

No.  While traces of flourides may be indigenous to ground water, WMA does not deem it feasible, or cost effective, to flouridate as only 10% of our output is used for human consumption.  If you have concerns, you should contact your dentist or healthcare provider.

Heat the water until bubbles come from the bottom of the pot to the top. Once the water reaches a rolling boil, let it boil for 1 minute. Turn off the heat source and let the water cool. Pour the water into a clean container with a cover for storage.

ACH

Contact WMA Customer Service to request a cancellation form notifying us that you wish to discontinue ACH payments.  Please note that all names on the bank account will need to sign the cancellation request.  Once your bank and WMA have cancelled the payment option, the automatic payment will not be withdrawn from your account.  You should begin payment by cash or check at this time.

You will need to fill out a new ACH application so we have your updated information.

Please be aware that you will need to have the money in your account the day the withdrawal is made.  If there are not sufficient funds, your account will be considered delinquent and penalties will apply.

Yes. You will still receive a bill detailing your water usage, amount due and the amount that will be deducted.  Please keep in mind that this amount will vary for each bill based on your water usage.

Your bank account will be drafted the day prior to the Due Date that is printed on the top portion of your WMA bill.  The bottom portion of your bill will display the draft due date as well as the amount to be drafted.

WMA does not charge for this service.  It's free!

You avoid late fees, postage, checks, mailing or having to pay in person, and credit/debit card processing fees.  It's all electronic; all you do is maintain a sufficient bank account balance.

The Automatic Clearing House (ACH) Program is a convenient way to pay your water bill at no extra cost to you.  We automaticaly draft (debit) the amount of your bill from your bank account.

From time to time customers may experience discolored water due to unforeseen circumstances outside of WMA’s control. These incidences include but are not limited to water main breaks, unauthorized opening of a hydrant, emergency system maintenance, and emergency and non-emergency fire department use. While WMA makes every effort possible to inform customers of the potential for discolored water sometimes, we are unable to provide efficient timely notice. If you notice discolored water WMA encourages customers to contact our office immediately; this allows us to discuss whether there is a known disturbance or if we need to investigate further.

Water is precious, and while some folks may consider flushing wasteful, it is extremely effective in keeping our system safe, compliant and functional. Our field staff are trained to keep water waste to a minimal. Records are kept to ensure the water used during hydrant flushing is accounted for.

Minerals naturally occur in the water system. Certain reactions occur between the minerals and the water pipes to produce sediment. This is a normal reaction process. Sediment can create build up which can restrict water flow and prevent acceptable demand, which is why flushing is a crucial part of our preventative maintenance plan.

WMA personnel, their authorized agents and firefighters are the only persons permitted to operate our hydrants. If you observe anyone other than those listed operating a hydrant, please contact our office immediately at 215-675-3301 or the Warminster Police Department. Unauthorized use of a hydrant is theft of service. Stealing water can create health and safety issues as well as higher usage rates for our customers.

Yes. Customers who experience water variations during flushing typically prefer to wait until the water has cleared to resume using it for potable purposes.

Air and/or sediment may become trapped in the water lines during flushing. Customers may experience lingering water disturbances such as cloudy, discolored, milky, bubbly water, these are all normal occurrences found after flushing has concluded. To alleviate any of these systems, running cold water from the lowest fixture in the home, for a few minutes should allow the water to settle and run clear. If water pressure differences remain, inspect all faucet screens, washers and aerators for trapped debris. In very rare cases, some customers may experience persistent discoloration, if this occurs, please call the Authority office at 215-675-3301.

WMA highly recommends that you refrain from using the water in your home as well as abstain from doing laundry. WMA recommends refraining from use when crews are noticeable in your neighborhood. During your flushing period, if you do not see crews, it is best to inspect for water changes prior to proceeding with normal water use.

It is highly recommended that you avoid water use while crews are flushing in your area. Opening taps may draw discolored water into your homes internal plumbing system.

While not necessary, some customers may prefer to have water available for cooking, drinking, and doing other household duties during the flushing period. Ahead of flushing, you may wish to store water in proper household bottles and containers.

Stay alert, watch our workers, and proceed with care. Heavy water may be flowing from the hydrant, drive slowly and carefully on the impacted roadway, as there is a chance of ponding water in the roadway.

Times may vary, though it typically takes approximately 15 minutes per hydrant.

Unfortunately, WMA is unable to provide an exact date or time. As with any project, schedules may change dependent on weather, conditions, and unforeseen issues.

During flushing, water customers may experience a brief period of discolored or cloudy water and/or water pressure variances. While we hope you experience neither, these occurrences may not be aesthetically pleasing to look at; nevertheless, they are normal and are not harmful.

WMA typically performs flushing at the end of the summer heading into the fall season. However, sometimes flushing is necessary in the spring.

Flushing is necessary to ensure our system is running at its best, allowing water to effectively flow through our distribution system as needed. Flushing removes sediment build up from inside the water pipes improving water quality. Flushing also verifies that hydrants and valves are in proper working condition, providing adequate flow and operation in the event of a fire, while also drawing attention to possible vulnerable points within the system.

Flushing is an important preventative maintenance activity that helps to ensure the overall health of our water distribution system. Sediment in the system naturally occurs over time, flushing allows these materials to dislodge from the main. Without proper maintenance, these materials can create water quality issues such as taste, odor, stagnate and discoloration of our water supply.

If you own a car, maintain it so it does not leak oil or other fluids.  Be sure to wash it on the grass or at a car wash so the dirt and soap do not flow down the driveway into the nearest stormdrain.

Dispose of all trash in a can and pick up debris on the ground.  Do not litter!

Never apply fertilizers or pesticides before heavy rain.  If fertilizer falls onto driveways or sidewalks, sweep it up instead of hosing it away.

Keep lawn and household chemicals tightly sealed and stored where rain cannot reach them.  Dispose of old or unwanted chemicals at household hazardous waste collection sites or events.

Mulch leaves and grass clippings or place in bags at the curb.

Turn your gutter downspouts away from hard surfaces, seed bare spots in your yard to avoid erosion and consider building a rain garden in low lying areas of your lawn.

Pet owners should pick up after their pets and dispose of pet waste in the garbage.

"Best Management Practices" is a term used to describe the different ways to keep pollutants out of runoff and to slow down high volumes of runoff.  Keeping pollutants from entering runoff, practicing erosion control measures, use of detention ponds to collect runoff and permeable paving are examples of a few "best management practices"

Streams and creeks feed into rivers, lakes, and the ocean.  We all drink water, so we are all affected when our water is polluted.  The cost to treat polluted water rises and the price of drinking water increases.  If you like to swim, fish, or go boating, you may have been affected by advisories warning against the use of the water for recreational purposes.

Impervious surface area is any material that significantly reduces or prevents natural infiltration of water into the soil.  Impervious surfaces include, but are not limited to, roofs, patios, balconies, decks, streets, parking areas, driveways, sidewalks and any concrete, stone, brick, asphalt, or compacted gravel surfaces.

The Federal Clean Water Act requires towns to take steps necessary to reduce stormwater runoff.  Towns are required to do the following:

  1. Conduct outreach and education about stormwater runoff.
  2. Provide opportunities for residents to participate in conversations and activites related to reducing polluted stormwater runoff.
  3. Detect illicit discharges.
  4. Control construction site runoff.
  5. Control post-construction site runoff.
  6. Perform municipal housekeeping to take steps to prevent runoff from town buildings and activities.

Pervious surfaces (also known as porous or permeable surfaces) allow water to percolate into the soil to filter out polutants and recharge the water table.

As stormwater makes its way to the nearest body of water, it can pick up and carry pollutants, such as pesticides, fertilizers, oil, and soap, which can pollute water when present in sufficient quantities.

Polluted water creates numerous costs to the public and to wildlife.  It costs more to clean up polluted water than to protect water from being polluted.  Sediment damages wildlife habitats, chemicals damage plants and animals as they enter the water and fertilizers use up oxygen affecting the ability of wildlife to survive.

Stormwater is water from rain or melting snow that "runs off" across land instead of seeping into the ground.  This runoff usually flows into the nearest stream, creek, river, lake or ocean.  The runoff is not treated in any way.